Meet the Author!

Ekta Singh

Senior Content Executive

Ekta is a B2B content strategist with over five years of experience building brand narratives and go-to-market content for fintech, SaaS, and technology companies across Asia, Africa, LATAM, and beyond. At TrueDigi, she works across positioning, messaging, product storytelling, and content strategy, turning complex digital banking and customer engagement solutions into clear and decision-ready narratives for CXOs and business leaders. Her work spans thought leadership, campaigns, case studies, website copy, whitepapers, and other strategic marketing content. Outside of work, she is usually reading, exploring content trends, or on a trail.

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More Outreach. Same Losses? Customer Engagement Tools for Better Debt Collection

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Right Party Contact (RPC): Higher Collections Start With the Right Customer

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Debt Collection in Banking: Why Digital Notices Are Becoming Critical

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Omnichannel Marketing Challenges and Solutions for Banks

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Customer Engagement Strategies for Banking Leaders

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AI for Customer Engagement Is Becoming Critical for Banks in Vietnam: Here’s Why

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AI powered Customer Engagement: Delivering Contextual Communication

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The End of OTPs: Why Banks Are Moving to In-App Transaction Approvals

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AI Customer Engagement: What Real Customer Outreach Must Look Like in 2026

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Third-Party Data Breaches: The Hidden Risk Every Banking CIO Must Address

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Collections 2026: The Five Shifts Reshaping Recovery

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The Future of Digital Debt Recovery in 2026