How a Leading Financier Increased Recovery Rate by 60% With TruNotice
A major Southeast Asian financier, onboarding thousands of new borrowers every month, was witnessing a gradual increase in defaults and NPLs, pushing more accounts into legal escalation. Yet at this critical stage, legal notices were sent through paper or inbox-based channels.
Paper notices were slow and expensive, while email and messaging channels provided no certainty of visibility, acknowledgement, or defensible proof if challenged.
This directly impacted their recovery rate, as borrowers often did not see or respond to notices in time. Thus, they needed a compliant and defensible way to serve legal notices to borrowers. That's where TrueDigi's TruNotice, part of an AI-based debt recovery platform, came in.
Impactat a Glance
Increase in
Recovery Rate
Verified delivery and acknowledgement drove faster borrower response and improved recovery rate.
Increase in Verified
Delivery Rate
More notices successfully reached active borrower devices compared to paper and inbox-based channels.
Lower Cost Compared to
Paper-Based Notices
Digital legal notice delivery eliminated printing, postage, and repeat-attempt costs.
Read
Receipts
Every opened digital legal notice generated time-stamped proof of acknowledgement.
The Turning Point: TrueDigi's TruNotice
With TrueDigi, each digital legal notice was sent directly to the borrower's device. Read receipts and acknowledgements were captured, creating verifiable, time-stamped proof of delivery.
Legal escalation no longer depended on uncertain channels or manual follow-ups. Each notice became authenticated, traceable, and recorded.
Borrowers received clear, on-device reminders that prompted them to act quickly with zero friction, helping improve the overall recovery rate.
No guarantee they reached the borrower
No traceability or audit proof
High operational cost
Low efficiency
Built-in contactability
Built-in compliance
80% Cheaper
2.4X higher engagement
TrueDigi delivered what traditional processes couldn't:
Certainty, Proof, & Predictable recovery outcomes.
This is the impact TrueDigi delivers. If you want results like these, you know who makes it happen.
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Hear From the Financiers
"Honestly, the biggest change for us was just knowing the notice actually reached the customer. Earlier we'd send SMS, email, physical letters... and still be unsure. With TrueDigi's digital notice, we finally had visibility. Customers saw it, responded faster, and our escalations stopped dragging for weeks. It's made our work so much easier. We didn't expect the resolution rate increase to be this dramatic, but it is! This is way better than the old paper and SMS cycles."